Privacy Policy

Introduction

Rinad Tours ("we", "us", the "agency") respects your privacy. This policy explains what personal information we collect when you visit rinadtravel.com or contact us, how we use it, and the rights you have over it. By using the site or our services you agree to this policy.

Data controller

Rinad Tours, registered in Tunisia, headquartered at 4 Chaabane El Bhouri, Mohamed V, Tunis 1002, Tunisia. Contact for any privacy request: info@rinadtravel.com or WhatsApp +216 55 885 772.

What we collect

• Identity: name, nationality, date of birth (only when needed for a booking or visa file)
• Contact: email, phone, postal address (for travel documents)
• Travel: destinations, dates, traveller counts, special requests
• Payment: bank-transfer references; card data is handled by our payment partners (Paymee, Stripe) and never touches our servers
• Web: IP, browser, pages viewed, UTM/Meta tracking parameters when present

How we use your data

• Process and confirm your bookings
• Prepare visa applications and travel documents
• Respond to your messages and provide customer support
• Send you confirmations, itinerary updates, and (with consent) marketing dispatches
• Comply with Tunisian tax and tourism regulations
• Improve our website and detect fraud

Sharing your data

We share only what is strictly necessary, only with these categories of partners: ETG / Worldota (hotel inventory and bookings), embassies and consulates (visa applications), airlines and partner agencies (flight bookings), payment processors (Paymee, Stripe), and our Tunisian accountants and auditors. We never sell your data.

How long we keep it

Booking and accounting records: 10 years (Tunisian tax law). Marketing contact lists: until you unsubscribe. Web analytics: up to 26 months.

Your rights

You can ask us to access, correct, delete, or export your personal data, or to withdraw marketing consent — at any time, free of charge. Email info@rinadtravel.com. You may also lodge a complaint with the Tunisian INPDP (instance@inpdp.tn) or, if you are an EU resident, with your local data-protection authority.

Cookies

See our Cookie Policy for details on tracking technologies and how to manage them.

Contact

For any question about this policy, email info@rinadtravel.com or call +216 55 885 772.