Terms & Conditions

Last updated: 18 November 2025

These Terms & Conditions (“Terms”) govern your use of the website rinadtravel.com (the “Website”) and your bookings with Rinad Travel (“we”, “us”, “our”). By using our Website or making a booking with us, you agree to these Terms.

1. Who we are

Rinad Travel is a travel and tourism service provider. We organize and promote tours, hotel bookings, flights, and related travel services in cooperation with our local and international partners.

2. Use of our website

You must be at least 18 years old to make a booking.
You agree to provide accurate, complete, and up-to-date information.
You agree not to misuse the Website (for example by sending spam, hacking, or using it for illegal purposes).

3. Bookings and payments

A booking is only confirmed after you receive a written confirmation from us by email or messaging app.
Some services may require a deposit or full prepayment. The amount and deadline will be clearly communicated before you confirm the booking.
You are responsible for checking all details in the confirmation (names, dates, itinerary, services) and notifying us immediately of any errors.

4. Prices, currency, and fees

Unless stated otherwise, prices are shown per person or per room, according to the offer.
Our standard working currency is the Tunisian Dinar (TND). If another currency is shown, it is for information only and may change according to exchange rates.
Local taxes, city taxes, resort fees, or additional charges by hotels and airlines may apply and are the responsibility of the traveler.

5. Changes and cancellations

Change and cancellation conditions depend on the specific offer, airline, hotel, or supplier.
Some bookings are non-refundable and cannot be changed once confirmed.
Where changes or cancellations are permitted, suppliers may charge a fee in addition to any service fee applied by Rinad Travel.
All requests for change or cancellation must be sent to us in writing (email, WhatsApp, or other official channels).

6. Travel documents and requirements

You are responsible for holding a valid passport, visa, health documents, and any other entry requirements for your destination.
We may provide general information, but we are not responsible if you are denied boarding or entry due to missing or incorrect documents.

7. Our responsibility

We act as an intermediary between you and service providers such as airlines, hotels, transport companies, and local partners.
Each provider is responsible for the quality and safety of their own services and applies their own terms and conditions.
We are not liable for delays, cancellations, accidents, losses, or damages caused by airlines, hotels, or other third parties, or by events beyond our control (force majeure such as strikes, weather, political events, or natural disasters).

8. Your responsibilities

To provide true and correct information when making a booking.
To respect local laws, customs, and regulations in all destinations.
To arrive on time for flights, transfers, tours, and activities.
To inform us promptly of any issue or complaint during your trip so that we can assist where possible.

9. Privacy and data protection

We collect and process your personal data in accordance with our Privacy Policy. By using our Website or making a booking, you confirm that you have read and agreed to the Privacy Policy.

10. Cookie Policy

For information about how we use cookies and similar technologies, please see our Cookie Policy.

11. Intellectual property

All content on this Website (including text, images, logos, and design) is owned by Rinad Travel or used with permission. You may not copy, reproduce, or use any content for commercial purposes without our prior written consent.

12. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Your continued use of the Website after changes are published means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of Tunisia. Any dispute will be subject to the jurisdiction of the competent courts in Tunisia, unless otherwise required by mandatory consumer protection laws.

14. Contact us

If you have any questions about these Terms & Conditions, please contact us at:
Rinad Travel
Address: Tunisia, Sousse
Phone: +216 55 885 772 / 55 886 443
Email: info@rinadtravel.com

Terms&condition